Refund and Returns Policy

Effective date: August 24, 2026
Policy version: v1.0

Overview

This policy applies to merchandise purchased directly from Barton Family Locksmith. It does not apply to locksmith services, labor, trip charges, diagnostic charges, or other completed service work.

Eligible standard merchandise may be returned within 30 days after delivery. Every return requires review and written approval from Barton Family Locksmith.

Submitting a return request does not authorize a return or guarantee a refund, replacement, exchange, or store credit. Do not ship or deliver an item until we provide written approval, an RMA number, and return instructions.

Return eligibility

To be eligible for a standard return:

• The request must be submitted within 30 days after delivery.
• Proof of purchase or a Barton Family Locksmith order number is required.
• The item must generally be unused, uninstalled, and in the same condition in which it was received.
• The item should include its original packaging, accessories, instructions, keys, components, and other included materials.
• The customer must receive written approval and an RMA number before returning the item.
• The returned item must be received and inspected before a final refund, replacement, exchange, or store-credit decision is made.

An item reported as defective, damaged, incorrect, or incomplete may be evaluated even when its condition does not satisfy the ordinary unused-item requirements.

Nonreturnable items

The following are generally nonreturnable:

• Custom-order or special-order merchandise
• Locks, cylinders, or hardware that have been keyed, rekeyed, master-keyed, modified, or specially configured
• Cut keys
• Programmed, paired, registered, or activated electronic products
• Installed or used hardware
• Gift cards and downloadable products
• Clearance, final-sale, or “as-is” merchandise
• Services, labor, trip charges, diagnostic charges, and completed installation work
• Items damaged through misuse, improper installation, unauthorized modification, neglect, or circumstances occurring after delivery

These restrictions do not eliminate any rights that cannot legally be waived. Barton Family Locksmith may also approve an exception when an item is defective, damaged in transit, materially different from its description, incomplete, or incorrectly supplied.

Damaged, defective, incorrect, or incomplete orders

If an item arrives damaged, is defective, is the wrong item, or is missing parts, submit a return request promptly and include photographs of the item, packaging, shipping label, and relevant damage or discrepancy when available.

Keep the item and its packaging until we provide instructions. Do not discard, install, modify, or ship the item unless instructed.

For an approved return caused by Barton Family Locksmith’s error, shipping damage, a defect, an incorrect item, or missing parts:

• No restocking fee will be charged.
• Barton Family Locksmith will provide or reimburse reasonable approved return-shipping arrangements.
• The available resolution may include replacement, exchange, refund, repair, missing components, or another mutually agreed solution.

Customer-preference returns

For an approved return that is not caused by a defect, shipping damage, incorrect merchandise, missing parts, or an error by Barton Family Locksmith:

• The customer is responsible for return-shipping costs.
• A 15% restocking fee may be deducted from the merchandise refund.
• Original shipping or delivery charges are nonrefundable unless otherwise required by law.
• The customer is responsible for ensuring that the item is safely packaged and returned using the approved instructions.

We recommend using a trackable and appropriately insured shipping service. Barton Family Locksmith is not responsible for return shipments that are lost or damaged before receipt.

Refunds

Approved refunds are issued only after the returned merchandise is received and inspected. We will notify the customer whether the return has been approved, denied, or requires additional information.

Approved refunds will ordinarily be issued to the original payment method. Processing time after issuance depends on the payment processor and financial institution.

Applicable sales tax will be refunded as required by law. If a merchandise refund is reduced by a restocking or handling charge, Barton Family Locksmith will still refund the applicable sales tax as required.

Replacements, exchanges, and store credit

A requested resolution is not guaranteed. Replacements and exchanges depend on availability, condition, supplier restrictions, and the circumstances of the request.

If the requested resolution is unavailable, Barton Family Locksmith may offer another appropriate resolution for the customer’s consideration.

How to request a return

Complete the Barton Family Locksmith Return Request form and provide the requested order, item, reason, resolution, and supporting information.

After review, we may send:

• Approval or denial of the request
• A request for additional information
• An RMA number
• Packaging and shipping instructions
• The approved resolution

Do not return merchandise to Barton Family Locksmith, a supplier, or a manufacturer without written instructions.

 

Contact

For questions concerning merchandise returns, email info@bartonfamilylocksmith.com.

This policy may be updated for future purchases. The version applicable to a return is generally the version associated with the purchase or return request, subject to applicable law.